Shift Manager I

 Airport Location: Raleigh Durham Airport 
Advertised Compensation: $18.76 to $21.81 

Summary:

This position is responsible for monitoring Starbucks store level operation performance and the day-to-day supervision of Starbucks associates including assigning work and coaching and developing associates. This is an exempt position and typically reports to the Starbucks General Manager and/or designee, depending on local requirements.

Essential Functions:

· Supervises the day-to-day activities of non-exempt associates for assigned Starbucks unit(s)

· Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered based on Starbucks brand standards and HMSHost standards

· Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors and Assistant F&B Operations Managers on order procedures

· Coordinates and conducts on-the-job Starbucks and HMSHost trainings for associates to ensure all associates receive basic skills training to perform their jobs

· Maintains a working knowledge of all applicable Starbucks brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations

· Maintains understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law

· Interviews candidates, provides recommendations for hiring, terminations, advancement, promotion or any other status change of associates within the store

· Uses judgment and discretion to resolve less routine questions and problems and refers more complex issues to higher levels

· Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals

Minimum Qualifications, Knowledge, Skills, and Work Environment:

· Requires 2-3 or more years of experience as a supervisor or unit-level manager in high volume Food and Beverage or Merchandise operations or other related management experience; Starbucks experience preferred

· Requires knowledge of aspects of Starbucks licensed store operations including Barista Basics, Barista Trainer and LS Leader Training.

· Requires demonstrated experience understanding and using internal management and financial report.

· Demonstrates team management, delegation and issue resolution skills and the ability to multi-task

· Demonstrates knowledge of policies and product, service, quality, equipment and operations standards

· Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)