Customer Service Rep

Location:

Category:

Job Type:

With a career at HMSHost, you really benefit! We Offer

Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Meal and Transportation Benefits
*401(k) retirement plan with company match
*Company paid life insurance
*Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Airport Location: Milwaukee Airport F&B
Advertised Compensation: $14.60 to $0.00

Summary:

The Customer Service Representative is responsible for providing customer assistance in stores by

completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions:

Provides customer support and handling customer inquiries

Works directly in the unit with associates to ensure service/training compliance standards are met

Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch

Provides feedback to managers regarding continued development of associates

Acts as mentor to transition associate from time of hire to completion of retail training process

Administers service excellence training in units

Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Requires a High School diploma or general education development (GED) diploma

Customer service and/or training experience preferred

Requires the ability to speak, read and comprehend instructions, short correspondence and

policy documents

Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and

outgoing manner

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)