Cook

Purpose:  

The Charlotte Douglas International Airport (CLT) Facilities Manager's purpose is to oversee HMSHost's branch maintenance program, ensure all equipment and facilities are maintained to high standards, and ensure design and construction projects are managed within budget, on time, and compliant with building codes.   The CLT Facilities Manager uses broad discretion and judgment to make great leadership decisions. 

Essential Functions:  

• Develops and institutes a Preventive Maintenance Checks and Services program to include interval standards, maintenance procedures, wear and refurbishment standards and specifications, and equipment replacement standards. 

• Ensures all equipment (Electrical, Plumbing, HVAC, and appliances) is in safe working order 

• Serves as a  project manager? for all new construction, equipment installation or renovation, physical plant upgrades and utility relocation, and ensures the completion of any construction projects on time and per local/state codes and standards. 

• Manages the Maintenance Department and functions at CLT 

• Interacts with the landlord to comply with all state and local regulatory standards 

• Serves as a resource to others in the resolution of complex problems and issues 

• Oversees ACDBE project management to ensure projects are completed on time, to the standard of the airport authority and meets the agreed design criteria. 

• Responsible for managing the TMA process which is a critical component of getting HMSHost projects approved by the city of Charlotte. 

Staffing/Deployment: 

• Manages the maintenance department's day-to-day activities to include recruiting, selecting, interviewing, and hiring maintenance staff. 

• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives. 

• Provides team members with consistent support, coaching, and encouragement necessary to achieve business goals. 

• Assigns work tasks and activities; prepares schedules; and ensures that all shifts are covered. 

• Interviews job candidates, makes hiring, termination, advancement, promotion, and other status change decisions for associates within the maintenance function.  

• Promotes HMSHost as an employer of choice within the local community. 

• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant 

• Ensures onboarding and off-boarding of all maintenance associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes 

• Reads and understands financial and operational data and reports to monitor progress towards project and department goals and assigns associates to meet those objectives.  

• Recognizes maintenance staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate the team. 

• Accepts, understands, adopts, trains, and champions all Employee Engagement behaviors 

• Ensures that the company has the most current contact information for all associates working in the restaurant. 

Safety: 

• Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, procedures, and protocols to comply with the law. 

• Holds Managers and staff accountable for ensuring all safety standards are understood and followed 

• Trains new managers and associates in wellness check protocols and adheres to new COVID 19 requirements.  

• Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety 

Reporting relationship and other important information: 

• The CLT Facilities Manager position as described falls under the Fair Labor Standards Act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests. 

• The position reports to the Senior Director of Operations and will supervise 6 to 10 maintenance and project associates regularly 

• The CLT Facilities Manager position is expected to work a varied and rotating schedule to be on-site at various operating days and hours each week to monitor maintenance and restaurant operations during these different days and times.  

• Travel outside the location and support facilities may be required for training, Regional meetings, or other reasons on an infrequent basis, usually with significant time for personal planning. 

Minimum Qualifications, Knowledge, Skills, and Work Environment:  

• The CLT Facilities Manager must have documented and demonstrated skills managing restaurant maintenance programs and projects in high volume and multi-unit operations for at least eight years, to include overall responsibility for success and failure of the facilities projects under their leadership.    

• Generally speaking, maintenance management experience for a minimum of 3 years with an underlying overall working restaurant experience of 3 years is necessary to be successful. 

• The CLT Facilities Manager must have documented and demonstrated knowledge of restaurant-related federal and state building codes, Trades practices, material specifications and standards, and general construction work-flow and processes. 

• The CLT Facilities Manager must have graduated from a Project Management certificate program, or has  documented and demonstrated knowledge of project management processes and concepts. 

• Demonstrates team management, delegation, and issue resolution skills and the ability to manage multiple and concurrent priorities 

• Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion 

• Requires a valid State Driver's License 

• Requires the ability to work a flexible schedule  

• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers 

• Requires exposure to hazardous materials or electrical shock 

• Requires working near the operation of heavy equipment or operation of vehicles 

• Requires the ability to lift or push objects weighing up to 40 lbs 

• Requires occasionally working in awkward or cramped positions