Executive Director Operations

With a career at HMSHost, you really benefit! We Offer

Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Meal and Transportation Benefits
401(k) retirement plan with company match
Company paid life insurance
Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus
*Benefits may vary by position so ask your recruiter for details.

Airport Location: Los Angeles Airport F&B 
Advertised Compensation: $176,201.00 to $238,390.00

Purpose:  

The purpose of the Executive Director Operations role is to direct the branch/location operation activities of one of the company’s largest airports that include several restaurants of various complexities and different concepts, supporting production kitchens, commissaries, and warehouse operations. The Executive Director Operations builds and maintains positive and productive relationships with the landlord staff; ensures that all the restaurants are clean, staffed, open for business, profitable, and operated at a high-quality level; and creates a best in industry work culture.   

•  Partners with the Senior Vice President of Operations at a strategic level about operations decisions, people matter, and strategy issues. Communicates their leadership vision and goals to the restaurant managers and staff within their airport 

•  Serves as primary operations liaison with Airport Authority/Landlord on all operations matters 

•  Partners with the Development function to optimize the landlord relationship 

•  Reads and understands daily, weekly, and period-end financial and operational data to monitor progress towards zone goals; recognizes outliers from period to period, investigates anomalies, directs managers toward specific corrective actions.   Reads and understands all applicable brand standards, CBAs, landlord lease agreements, and all company procedures and protocols to maximize brand/landlord/labor relations, and ensures Airport restaurant managers understand and are equipped to execute to these standards; Ensures GMs are leading and managing daily operations using brand and company tools, resources, guides, forms, processes, etc. 

•  Coaches zone leaders, commissary, maintenance and warehouse staff, assistant managers, Assistant General Managers, and General Managers to profitably operate and maintain restaurants within all brand and company standards; makes performance-based decisions to optimize revenue and profitability; uses broad discretion and judgment to make great leadership decisions 

•  Interviews candidates for staff, Managers and General Managers, and other key jobs; makes hiring, termination, advancement, promotion, and other status-change recommendations to DO/SDO for associates within the zone.  Ensures company and branch diversity goals are actively executed within the restaurants in the zone; participates in branch-wide staffing/planning  

•  Ensures managers of each functional area of the Airport have a leader/decision-maker and that all restaurants, commissaries, and warehouses have a person in charge on-site during all operating hours. 

•  Assesses skill levels of staff and zone leaders and recommends job or career-based training/education; recognizes, understands, and utilizes subordinate leaders’ strengths and weaknesses; provides ongoing feedback and coaching that aligns with established individual-development goals and business goals 

•  Ensures effective developmental store visits are conducted with each GM once a quarter, ensures all associates and managers are onboarded effectively, provides ongoing coaching and development as part of daily routine 

•  Directs local and company recognition initiatives and motivates and recognizes operations staff for their contributions and performance towards meeting location/branch goals 

•  Uses experience, judgment, and discretion to resolve complex customer and associate conflict and problems and determines when to refer more complex issues to corporate resources 

•  Understands the roles of and consults with HR, Finance, Loss Prevention, Supply Chain, and all other regional or branch-wide staff functions before key decisions are executed 

•  Ensures airport/location leaders maintain a working knowledge of federal, state, and local sanitary, safety, and health standards; understands the Manager’s Guide to Associate Health and Safety 

Experience 

•  Requires 10 or more years as a successful restaurant operations leader or substantially equivalent business experience with P&L responsibility and a proven track record in a leadership capacity with multi-unit, multi-brand restaurant operations, simultaneously operating over 30 restaurants  

•  Requires a demonstrated successful track record managing highly visible relationships with both public and private clients and stakeholders (City Councils, Airport authorities, developers, landlords, DBEs, Unions, and joint venture partners) 

•  Requires experience managing subordinate leaders and holding them accountable for commitments, performance, and outcomes 

•  Requires a demonstrated successful track record creating and communicating a strategic vision, and then mobilizing a team to deliver concrete and measurable results against the Company’s strategy and goals 

•  Requires proven sales growth and operating profit, while continuously improving customer delight, associate engagement, and landlord satisfaction 

•  Requires a demonstrated commitment to developing restaurant leadership talent, adopting, and embodying best-in-class employee engagement practices, and building a diverse and inclusive team and work environment 

•  Requires demonstrated business and financial acumen, through the understanding and application of Variance Analysis, Trend Analysis, and Analysis of Return on Investment to the level expected to oversee over $100M in restaurant operations  

Disclaimer: 

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis. 

HMSHost is an equal opportunity employer and does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. 

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/ 

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)