Assistant General Manager

Airport Location: Charlotte Airport F&B 
Advertised Compensation: $60,408.00 to $71,068.00 

Job Description:
Purpose: 
The purpose of the Assistant General Manager (AGM) position is to assist Branch management in 
tactically executing complex QSR or Casual Dine or similar restaurant management operations. The AGM
ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. 
The AGM uses prescribed policies and procedures to make management decisions. 
Essential Functions: 
• Completes opening, daily and closing procedures/checklists in accordance with company 
policies/procedures 
• Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of 
associates within a defined individual or group of restaurants or points-of-sale
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other 
status change decisions for associates within the unit. Promotes HMSHost as an employer of 
choice within the local community
• Reads and understands financial and operational data and reports to monitor progress towards 
unit goals and assigns associates to meet those objectives. 
• Manages the day-to-day activities of associates within a defined individual or group of 
restaurants or points-of-sale
• Ensures company and branch diversity and inclusion philosophy is understood and actively 
executed within the restaurant
• Uses judgment and discretion to resolve customer and associate questions and problems and 
determines when to refer more complex issues to senior level leaders
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff 
understand and follow AB procedures
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered 
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash 
handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness 
about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to 
Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the 
restaurant.
• Completes all tasks and other work as assigned by manager / a member of the management 
team
Requirements: 
• Ability to work shifts during various operating days and hours each week; during opening, during 
busy day parts, and during closing to monitor restaurant associates’ work activities during these 
different days and times. 
• Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and 
all procedures and protocols to comply with HACCP standards
Reporting relationship and other important information
• The AGM position as described falls under the Fair Labor Standards act as a Exempt position
• The AGM position typically reports to the General Manager, Director of Operations, or an 
intermediate F&B Multi Unit Manager I within the assigned location.
• The AGM position is expected to work a varied and rotating schedule to be on site at various 
operating days and hours each week; some opening shifts, during some busy dayparts, and 
during some closing shifts to monitor restaurant associates’ work activities during these 
different days and times.
Minimum Qualifications, Knowledge, Skills, and Work Environment: 
• Requires a minimum of 6 years food and beverage, cash handling, and customer service 
experience 
• Requires a minimum of 4 years supervisory or lead experience in a Casual Dine restaurant or 
production kitchen
• Requires the ability to speak, read and comprehend instructions, short correspondence, and 
policy documents, as well as converse comfortably with customers

Disclaimer
All job requirements are subject to change to reflect the evolving position requirements or to reasonably 
accommodate individuals with disabilities. Some requirements may exclude individuals who pose a 
threat or risk to the health and safety of themselves or other employees. This job description in no way 
states or implies that these are the only duties to which will be required in this position. Employees will 
be required to follow other job-related duties as requested by their supervisor/manager (within 
guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” 
basis.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).