Manager of F&B Analytics

Purpose: The Manager of Food & Beverage Analytics drives data-informed decision making across F&B operations by leading analytics initiatives, performance measurement frameworks, and reporting that directly impacts profitability, operational efficiency, and business growth.

Essential Functions:

• Maintains data governance standards as primary Business Analytics steward for F&B; defines data definitions, calculation methodologies, and business rules to standardize reporting across all locations
• Serves as partner to F&B leadership, translating complex data into actionable insights that optimize menu performance, labor productivity, inventory management, and unit-level financial results
• Leads assigned analytics projects including menu engineering analysis, price modeling, labor optimization studies, and profitability assessments by location, concept, and daypart; ensures transparent reporting of project prioritization, expected timeline, ownership, progress towards goals, and location of related documents and materials
• Performs deep-dive analyses on sales trends, guest counts, average check, product mix, and operational KPIs to identify growth opportunities and performance gaps
• Maintains dashboards and operational scorecards tracking critical F&B metrics; produces monthly, quarterly, and annual performance reports with narrative analysis and recommendations
• Develops predictive models forecasting tools to support budget planning, promotional planning, and resource allocation decisions
• Partners with Operations, Finance, Supply Chain, Marketing, and Concept Development teams to support data-driven decision-making; collaborates with IT to enhance data infrastructure and automate reporting processes
• Performs assigned F&B analysis in accordance with the Operations Performance Management program and ad-hoc analysis as required by F&B leadership
• Regularly assists in the preparation and presentation of results of the Operational Performance Management program, projects assigned to the Business Analytics group and other analysis to senior leadership and internal/external stakeholders

Reporting Relationship: The Manager of F&B Business Analytics reports to the Director of Business Analytics and Reporting

Major Interdependencies: Finance, Systems, Operations, Operations Performance, Concept Development, Supply Chain

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• The combination of education and professional experience must exceed 6 years:
  • In a technical role: Requires 6 years of business analysis experience
    • A bachelor’s degree in a program related to the functional area can count for 3 of the six-year requirement
    • An MBA or a master’s level degree in a program related to the functional area can count for an additional 1 year of the six-year requirement
  • In the industry: 3 years of Hospitality, F&B and/or Retail experience preferred
• Specialized Training:
  • Training that leads to an in-depth understanding of business analysis
  • Training that leads to knowledge of food & beverage shops and their cross-functional performance measures (sales, cost, labor), different types of analysis, and of the tools used for analysis, reporting and project pipeline management
• Specialized Skillset/Competencies/Traits:
  • Advanced proficiency in Microsoft Excel, including pivot tables, complex formulas, Power Query, data modeling
  • Strong working knowledge of business intelligence tools (Power BI, Tableau, or similar platforms)
  • Understanding of POS systems, restaurant management systems, and F&B operational data flows
  • Familiarity with F&B industry benchmarks, trends, and best practices; understanding of multi-unit operation sand the unique dynamics of airport/travel F&B environments preferred
  • Meticulous approach to data validation, quality assurance, and accuracy in all deliverables
  • Demonstrated history of anticipating the needs of the business and complex stakeholders
  • Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results
  • Business acumen and also has the mindset required to understand the long-term implications of Business Analysis and to advance the organization’s goals
  • Demonstrated history of creating and maintaining positive work environments
• Location: This role is based at the North America Support Center in Bethesda, MD