Sr Mgr, Starbucks Coffee Innovation Brand

Purpose: The Senior Manager, Starbucks & Coffee Innovation Brand provides support and assists in driving Starbucks operations towards exceeding $600 million annually in sales.  

Essential Functions: 

• Ensures execution of the Starbucks strategic operating plan in collaboration with internal stakeholders and Starbucks liaisons, aligning it with both Starbucks brand and Avolta goals and objectives 

• Orchestrates seamless implementation of marketing initiatives, promotional offers, and IT enhancements for customers and associates across diverse platforms 

• Serves as a key support pillar during the integration of US and Canada locations into the new Starbucks Connect Program; enables the introduction of Mobile Order and Pay at airports and driving year-over-year transactional growth exceeding 18% 

• Implements and manages virtual training platforms for field teams; supports field leadership to sustain effective training practices to achieve increased retention rates  

• Manages communications between Starbucks and 6,000+ field associates and managers to ensure brand integrity and performance standards; offers consultancy and support to branch leadership in resolving instances of non-compliance with Starbucks brand standards or Airport Authority regulations 

• Conducts on-site visits with management to support improvement of inventory management, procurement, scheduling, training, and retention 

• Partners with the brand and field operations to establish training stores, incentive plans, marketing, and promotional materials 

• Analyzes KPIs and performs audits to determine actual operational conditions; acts as a consultant to field operations to lay out improvement action plans  

• Supports all new openings and re-openings for the assigned brands, identifying and resolving barriers to successful openings and implementation of brand standards 

• Provides People & Culture and Operations with brand training requirements, staffing requirements, and hiring levels to ensure successful openings 

• Plans and coordinates roundtable discussions within Operations to ensure consistent goals, policies, communications, procedures, and practices 

Reporting Relationship: The Senior Manager, Starbucks and Coffee Innovation Brands reports to the Vice President of Starbucks and Coffee Innovation 

Minimum Qualifications, Knowledge, Skills, and Work Environment:  

Education and Experience: The combination of education and professional experience must exceed 6 years: 

• In a leadership role: Requires 2 years of experience supervising a team of professionals engaged in executing Operations programs 

• In a technical role: Requires 6-8 years of Operations experience engaged in delivering brand support  

• A bachelor’s degree in a program related to the functional area can count for 3 of the 6-year requirement 

• An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of 6-year requirement  

• In the industry: 3-5 years of Hospitality, F&B and/or Retail experience  

• Specialized Skillset/Competencies/Traits 

• Requires intermediate proficiency with Microsoft Office applications to analyze data, create reports, correspondence, and presentations 

• Requires effective influence and persuasive skills to motivate performance among team members outside of direct reports; requires the ability to communicate and collaborate effectively with company leadership and brand representatives 

• Ability to assess key metrics to determine operational conditions  

• Business acumen and also has the mindset required to understand the long-term implications of Operations planning and to advance the organizations goals 

• Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances 

• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals 

Location/Travel: 

• Location: This position may be remote but should be located near a metropolitan airport 

• Travel: This position requires the ability to travel to airport locations up to 70% of the time 

Disclaimer: 

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis. 

Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.