Administration Assistant Receptionist

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Airport Location: Corporate Human Resources 
Advertised Compensation: $25.24 to $27.98 

Purpose: The Administrative Assistant Receptionist serves as the first point of contact for visitors and incoming phone calls at the North America Support Center. This role manages front-desk operations, coordinates visitor services, and assists with People & Culture operations to ensure smooth exceptional customer service.

Essential Functions:

· Serves visitors by greeting, welcoming, and directing them appropriately while informing visitors by answering or referring inquiries as needed

· Maintains security by following established procedures, monitoring visitor logbook, and issuing visitor badges to ensure safe and secure facility access

· Operates telecommunication system by answering incoming phone calls in a friendly and professional manner

· Coordinates online conference room scheduling and arranges facilitation before and after conferences and meetings including room setup coordination

· Assists with maintaining engagement center and common areas to ensure professional office environment standards

· Provides administrative support to People & Culture operations team including data entry, document preparation, file room maintenance, events coordination, and projects as assigned

· Provides backup support to Executive Assistants as needed including T&E reports completion and administrative tasks

Reporting Relationship & Role Information:

· The Receptionist/Administrative Assistant reports to the Senior Manager of Facilities

· This is a non-exempt position under the Fair Labor Standards Act

Minimum Qualifications, Knowledge, Skills, and Work Environment:

· Education and Experience:

o High School diploma or GED equivalent required

o 2-3 years of previous receptionist/administrative assistant experience in a corporate environment

o Strong customer service experience with emphasis on professional front-desk or visitor services preferred

· Specialized Skillset/Competencies/Traits:

o Strong proficiency with Microsoft Office including Word, Outlook, Excel, and PowerPoint

o Excellent verbal and written communication skills with strong interpersonal abilities to create pleasant experiences for all visitors

o Good time management skills to prioritize, multitask, and manage competing priorities while completing a variety of tasks throughout the day

o Strong patience and listening skills to respond appropriately and interact positively with diverse visitors and callers

o Ability to exhibit a high-level of professionalism and maintain confidentiality at all times when handling sensitive information

o Strong administrative and organizational skills to keep accurate records and find important information quickly

o Ability to remain personable and attentive while providing exceptional customer service in a fast-paced environment

· Location: This position requires 5 days per week in-office attendance at the North America Support Center in Bethesda, MD

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)