Host/Hostess

Summary:

The Host/Hostess is responsible for greeting guest(s) and seating them at an appropriate table before they are introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performs all other responsibilities as directed by the business or as assigned by management.

This is a non-exempt position.

Essential Functions:

· Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards

· Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times

· Maintains and updates restaurant seating charts

· Proper set up and maintenance of the Dining Room areas before serving

· Assists with maintaining sufficient stock of roll up silverware for the incoming shift

· Seats guests and advises them on menus and beverage choices based on required in-depth knowledge

· Oversees the delivery and servicing of food and beverages

· Liaises between kitchen staff and floor staff to ensure the guests’ experience meets concept/company standards

· Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service

· Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times

· Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures

· Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)

Minimum Qualifications, Knowledge, Skills, and Work Environment:

· Customer service and cash handling experience preferred

· Excellent organization skills

· Ability to read and interpret restaurant’s seating chart

· Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner

· Ability to bend, twist, and stand to perform normal job functions

· Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers