Cosmetic Supervisor

Grow With Us!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

Purpose 

The Cosmetics Supervisor is responsible for the management of assigned beauty counters and staff throughout YVR Airport. This role focuses on driving sales through exceptional customer service, staff coaching and development, and maintaining counter merchandising standards in alignment with brand and company guidelines. 

What We Offer:

• Competitive Salary: $50K-60K CAD annually
• Employee Discount: 20% off at Dufry, Hudson and HMSHost
• Comprehensive Benefits: Medical/Dental/Vision Insurance
• Paid Time Off and Personal/Parental Leave Programs
• Company-Paid Life Insurance
• Retirement Programs & Matching Contributions: 401K & RRSP
• Employee Recognition & Anniversary Programs
• Training, Development, & Growth Opportunities
• Tuition Assistance & Scholarships

Specific Requirements

Customers

• Promote quality customer service among staff by acting as a positive role model.
• Address and resolve customer inquiries or concerns and/or seek appropriate assistance from other management or staff as required.
• Assist in providing proper counter coverage based on business needs

People

• Foster a positive and inclusive team culture, ensuring staff feel valued and supported.
• Conduct regular team meetings to provide updates, training, and motivation.
• Implement effective conflict resolution strategies, addressing workplace issues fairly and professionally.
• Conduct performance evaluations, recognizing strong performers and addressing areas for improvement.
• Recruitment, selection and training of Artists required.

Sales & Operations

• Analyze and review sales figures and develop strategies to improve performance.
• Responsible for multi-vendor reporting, direct multi-vendor relationship, vendor visits, merchandising, dress code expectations.
• Monitor and communicate product in-stock positions, ensuring that stock levels are at appropriate levels at all times.
• Assist in the maintenance of TS/RP’s for all locations.
• Maximize sales through strategic merchandising and promotional presentation in all locations.
• Implement marketing strategies, ensuring product supply and coordinate teams.
• Ensure merchandise is neat, clean and fully stocked in all locations.
• Ensure that all signage and shelf edge pricing is clear and accurate in all locations.
• Supervise inventory counting at the end of shift. Assist with all loss prevention initiatives, including staff bag checks.
• Assists in preparation for full inventory count, ensuring that the staff and areas to be counted are prepared and ready for the count.
• Oversee product RTV, price changes, merchandising standards, TSRP and promotional changeovers.
• Receive and distribute testers & GWP’s at the warehouse for sorting and store distribution.
• Observe and maintain store loss prevention and security procedures and report any security breaches or issues.
• Ensures all health & safety protocols are adhered to at all times.
• Performs all other responsibilities as directed by the business or leadership team of which the team member is capable of performing.

Experience Required

• Minimum of 2 of  management experience in the cosmetics, fragrance, and makeup industry. 

• Minimum of 3 years retail experience, preferably in beauty-related roles. 

• Strong leadership and staff development experience.

Other Requirements: 

• Ability to coach and develop staff in areas of sales, service and merchandising.
• Ability to balance activities that drive both short and long-term business results in a fast-paced environment.
• Sense of urgency and ability to prioritize efforts to achieve objectives.
• Relationship oriented (internally and externally).
• Confident, articulate and energetic.
• Flexibility to work various shifts according to business needs.

Disclaimer:

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and Provincial Laws). 

Dufry, Hudson and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, other non-merit factors or any other prohibited grounds of discrimination found in provincial human rights statutes. 

 
All offers are contingent upon successful completion and passing of background checks and/or employment verification results. 

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.