Starbucks General Manager

Join Our Starbucks Team at Tulsa International Airport!

We’re looking for an experienced General Manager (GM) to lead our new Starbucks location at Tulsa International Airport. This role is responsible for ensuring smooth daily operations, delivering exceptional customer service, and driving financial success. You’ll manage all aspects of the business, including staffing, inventory control, and compliance with Starbucks brand and airport standards.

As GM, you’ll provide strong leadership, foster an engaging work environment, and operate efficiently to meet financial performance goals. This position is accountable for achieving sales targets (up to $5M annually), maintaining profitability, and ensuring the overall success of the store.

Pay Range: $55,340 – $63,246 annually plus bonus opportunities

Responsibilities:

• Lead daily operations, including staffing, scheduling, and ensuring compliance with opening and closing procedures.
• Hire, train, and develop team members while fostering an inclusive, high-performance work environment.
• Ensures all staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements
• Monitor financial and operational goals, manage P&L, and allocate resources effectively to maximize results.
• Ensure full compliance with Starbucks brand standards and airport requirements.
• Oversee ordering, receiving, and inventory processes; resolve supply chain issues as needed.
• Maintain restaurant equipment and coordinate repairs or service to ensure smooth operations.
• Ensure compliance with audits and company standards while minimizing waste and supporting food donation programs.
• Train and coach team members to uphold brand standards and deliver exceptional customer experiences.
• Promote adoption of new technologies and ensure compliance with brand, landlord, and labor agreements.
• Implement creative strategies to drive revenue growth and operational excellence.
• Resolve customer and team issues with sound judgment, ensuring a positive store vibe and visual appeal.
• Provide ongoing feedback and implement marketing programs and promotional activities to boost sales.
• Maintain compliance with all health, safety, and sanitation standards; train staff on protocols and maintain a safe work environment.
• Work a flexible, rotating schedule that includes openings, peak dayparts, and varied operating hours for on-site leadership coverage.
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Qualifications

• Minimum 3 years of P&L management experience and 5–7 years in overall restaurant operations (QSR, casual dining, or similar complexity; union and non-union environments).
• Previous Starbucks management experience is a plus.
• Proven ability to lead teams, delegate effectively, resolve issues, and manage multiple priorities in a fast-paced environment.
• Strong knowledge of food service operations, quality standards, and equipment; ability to quickly learn Hudson policies and Starbucks brand standards.
• Excellent communication skills with the ability to read, understand, and convey instructions, policies, menus, and brand requirements.
• Demonstrated success in driving operational and financial performance over multiple annual cycles.