Senior Retail Operations Manager

The Sr. Retail Operations Manager at Tucson International Airport provides operational support and oversight for retail operations, serving as a critical link between Shift Managers and Multi-Unit Management. This role ensures consistent execution of operational standards, drives staff development, and maintains accountability for performance metrics while facilitating communication between front-line management and senior leadership. 

Key Responsibilities: 

• Ensure proper execution of opening and closing procedures by holding Shift Managers accountable for operational checklists and standards. 

• Provide coaching, performance feedback, and support to Shift Managers and retail associates; ensure proper scheduling and adherence to engagement behaviors. 

• Monitor and analyze operational and financial data to achieve unit goals; implement corrective actions and share performance insights with Multi-Unit Manager. 

• Oversee daily inventory processes, vendor coordination, equipment maintenance, and compliance with receiving and processing procedures. 

• Maintain brand standards and lease compliance; ensure visual merchandising and store presentation meet requirements. 

• Resolve complex customer and associate issues using sound judgment; implement strategies to enhance customer satisfaction and revenue growth. 

• Conduct on-the-job training for associates and Shift Managers; communicate company initiatives and serve as liaison between front-line staff and Multi-Unit Manager. 

• Ensure compliance with federal, state, and local safety and health standards; train staff on safety protocols and maintain regulatory compliance. 

• Maintain proficiency in retail management systems (e.g., MIV, Crunch Time, Kronos); embrace new technology and train staff on system usage. 

• Implement marketing programs and promotional activities; develop creative strategies to drive revenue and operational excellence. 

Qualifications:  

Education & Experience 

• Minimum 6 years of combined education and professional experience in retail operations. 

• At least 4 years in a leadership role supervising retail operations teams. 

• Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field may substitute for 2 years of experience. 

• Strong knowledge of retail regulations, employment laws, and safety standards. 

Technical Skills 

• Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools. 

• Ability to analyze KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics. 

• Expertise in inventory management, planogram execution, and visual merchandising. 

Competencies 

• Strong business acumen and operational mindset. 

• Ability to lead, coach, and develop teams across multiple locations. 

• Excellent problem-solving, decision-making, and communication skills. 

• Demonstrated ability to foster positive work environments and drive engagement. 

Schedule & Reporting 

• Reports to the Multi-Unit Manager. 

• Exempt position under FLSA (Administrative and Executive Exemption). 

• Requires a varied schedule, including presence during different operational periods to monitor and support Shift Manager activities.