Retail Stock Manager

Purpose: The Retail Stock Manager II oversees stock operations for retail locations with sales between $15-30 million, ensuring efficient inventory management, optimal stock levels, and seamless coordination between receiving and sales floor operations.

Essential Functions:

• Manages all aspects of stock operations including receiving, inventory control, and merchandise flow to maximize sales opportunities; collaborates with Retail Director of Operations to optimize stock processes and achieve operational KPIs within budget parameters
• Manages relationships with multiple vendors to ensure proper stock levels support sales objectives; coordinates operations across retail, restaurants, and duty-free shops while resolving delivery issues, shortages, and quality concerns
• Monitors and reports on key performance indicators (KPIs) including inbound throughput, labor efficiency, and operational metrics; manages reverse logistics for store and vendor returns while developing contingency plans for distribution center operations
• Develops and implements stock procedures and standards to ensure consistent execution across all shifts; collaborates with airport leadership on hiring decisions while training, coaching, and developing stock team members and administering corrective actions and terminations as needed
• Ensures compliance with U.S. Customs, FDA, and other regulatory bodies; maintains accurate records especially for bonded merchandise and passes required government background checks for Customs Bonded Warehouse operations
• Enforces comprehensive food safety protocols including FIFO stock rotation, expiration date monitoring, and HACCP compliance; conducts regular Quality Assurance tours and maintains cleanliness and security of food storage areas
• Analyzes inventory data and stock performance metrics using SAP, CrunchTime, and other management systems; implements cycle counting programs and maintains accurate perpetual inventory records
• Coordinates with merchandising and sales teams to support promotional activities, seasonal resets, and new product launches; ensures proper stock allocation and timely floor replenishment
• Communicates and collaborates with airport management teams to build partnerships and align operational goals while maintaining compliance with safety, security, and regulatory requirements
• Plans and executes annual physical inventory processes; coordinates with external audit teams and implements corrective actions for inventory discrepancies while maintaining operational continuity

Reporting Relationship & Role Information:

• This position typically reports to the Retail Director of Operations or zone leadership within an airport
• The Retail Stock Manager II position as described falls under the Fair Labor Standards Act as an Exempt position
• The Retail Stock Manager II position requires varied scheduling with presence during receiving periods, operational reviews, and inventory activities to ensure comprehensive oversight of stock operations
• Must be able to pass government background checks required for working in a Customs Bonded Warehouse
• Physical Requirements: 
  • Ability to walk extensively throughout warehouses and retail locations for extended periods 
  • Lift, carry, and move inventory items up to 50 pounds regularly 
  • Visual acuity to review inventory records, conduct physical counts, and analyze data reports 
  • Work in varying warehouse and retail environments with different temperature and noise levels 

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Education and Experience: The combination of education and professional experience must exceed 4 years:
  • In a management role: Requires at least one year of experience managing stock operations or inventory management teams in retail environments
  • In a technical role: Requires 4 years of experience in stock operations, inventory management, or supply chain coordination with multi-location responsibility
  • A bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or related program can count for 2 of the 4-year requirement
• Specialized Training:
  • Knowledge of retail inventory management systems, supply chain processes, and vendor relationship management
  • Experience with inventory systems like SAP and CrunchTime; SAP WMS experience preferred
  • Understanding of U.S. Customs, FDA, and regulatory compliance requirements
  • Working knowledge of HACCP preferred
  • Knowledge of loss prevention and regulatory compliance requirements for stock operations

• Specialized Skillset/Competencies/Traits:

• • Strong financial and analytical skills with ability to interpret inventory reports, analyze stock performance data, and implement process improvements to optimize efficiency and reduce costs
  • Ability to manage multi-line business operations across retail, restaurant, and duty-free environments with understanding of unique operational requirements for each
  • Excellent problem-solving and decision-making skills with ability to resolve complex inventory issues, manage competing priorities, and adapt to changing business needs
  • Valid driver's license with clean driving record; CDL or commercial truck driving experience preferred but not required, especially in urban locations
  • Strong communication and interpersonal skills with ability to collaborate effectively with internal teams, external vendors, and senior management while presenting complex information clearly
  • Expertise in inventory management best practices with proven ability to implement systems and processes that improve accuracy, efficiency, and operational performance
  • Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals

What we offer: 

• Competitive Salary Range: $77,000-$85,000
• Employee Discount: 20% off at Dufry, Hudson and HMS Host
• Comprehensive Benefits: Medical/Dental/Vision Insurance
• Paid Time Off and Personal/Parental Leave Programs
• Company-Paid Life Insurance
• Retirement Programs & Matching Contributions: 401K & RRSP
• Employee Recognition & Anniversary Programs
• Training, Development, & Growth Opportunities
• Tuition Assistance & Scholarships

Disclaimer:

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Dufry, Hudson, HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.