Hudson Ops Manager

Grow With Us! 
 
Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. 

 What we will offer you: 

• Competitive Salary Range:   $51,000-$55,000
• Employee Discount: 20% off at Dufry, Hudson and HMS Host
• Comprehensive Benefits: Medical/Dental/Vision Insurance
• Paid Time Off and Personal/Parental Leave Programs
• Company-Paid Life Insurance
• Retirement Programs & Matching Contributions: 401K & RRSP
• Employee Recognition & Anniversary Programs
• Training, Development, & Growth Opportunities
• Tuition Assistance & Scholarships

This Operations Manager Job Is for You, If You Enjoy: 

• Assisting the General Manager in executing the day-to-day activities in support of the strategic planning initiatives to ensure a productive and profitable operation 

• Helping to promote an overall corporate image of excellence through strong work ethic, leadership by example 

• Providing consistent delivery of excellent customer service and store visual presentation 

• Working at the Roanoke-Blacksburg Regional Airport

Your Team is counting on you as an Operations Manager to: 

• Provide flexibility to work any shift, any day of the week, including weekends & holidays 

• Work a full-time schedule 

Operations Manager Job Responsibilities: 

• Assist the General Manager in maximizing sales and profits by meeting and exceeding sales budgets while minimizing shrink. 

• Assists the General Manager in recruiting and developing quality staff at all levels. Provides input to location succession planning. 

• Provides leadership, effective management and training for staff. 

• Ensures communications from home office and the General Manager is delivered to all staff levels. 

• Ensures full adherence to all company policies and procedures. 

• Implements and enforces controls that protect the company’s assets from internal and external shrink. 

• Ensures overall floor coaching and supervision is delivered consistently to ensure excellent customer service. 

• Completes on a timely basis all administrative work as assigned by the General Manager, (i.e. scheduling, back-office administration). 

• Performs daily/ weekly operational audits. 

• Ensures adherence to all promotional programs and reports deficiencies in compliance to the General Manager. 

• Demonstrates excellent product knowledge and visual merchandising skills 

• Performs daily inspections in each store to ensure company standards in visual presentation, stock replenishment and housekeeping are maintained. 

• Fulfills all responsibilities of General Manager in his/her absence including responsiveness to landlord and home office requests. 

Required Qualifications: 

• Leadership qualities and demonstrated organizational skills. 

• Excellent time-management skills and problem-solving abilities. 

• Strong interpersonal skills with an ability to interact with diverse personalities. 

• Ability to multi-task. 

• Able to lift up to 40 lbs. 

• Able to stand and walk throughout the shift 

• High School Diploma or Equivalent; Associate degree or above preferred 

• Have a Driver’s License 

• Two years of previous retail management experience. Multi-store management experience required for multi-store locations 

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and Provincial Laws).  

Dufry, Hudson and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, other non-merit factors or any other prohibited grounds of discrimination found in provincial human rights statutes.  

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.   

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.