Duty Free Assistant General Manager

Exciting New Opportunity To Join Our Team:

Dufry by Avolta is a global leader in Duty-Free travel retail, with a strong presence in North America. We're looking for a dedicated Assistant General Manager to lead operations at John F. Kennedy International Airport (JFK) Terminal 8.

What We Offer:

• Competitive Salary: $95,800 - $106,000 annually
• Employee Discount: 20% off at Dufry, Hudson and HMSHost
• Comprehensive Benefits: Medical/Dental/Vision Insurance
• Paid Time Off and Personal/Parental Leave Programs
• Company-Paid Life Insurance
• Retirement Programs & Matching Contributions: 401K & RRSP
• Employee Recognition & Anniversary Programs
• Training, Development, & Growth Opportunities
• Tuition Assistance & Scholarships

The Role:

As Assistant General Manager, you'll be responsible for managing the stores within a terminal consistent with the short- and long-term interests of the company, its employees and its customers and ensuring the highest-level customer service possible. You'll assist with leading a team of 165 employees, shaping the customer experience and driving results.

Key Responsibilities:

• Ensure the provision of the highest level of customer service possible, promoting quality customer service among staff
• Hire people who are passionate about products, maintain employee morale by recognizing outstanding performance & service by motivating and developing staff
• Review company processes and policies have been communicated and executed
• Collaborate with the General Manager and VP, Operations to set financial and inventory goals
• Analyze sales by category & brand, compared to sales & budget
• Lead team meetings, covering key areas like sales, promotions, and HR updates
• Develop and implement action plans based on results from team meetings
• Manage staffing and scheduling to ensure top-tier customer service
• Drive employee engagement and support training initiatives
• Oversee P&L, budgeting, and cost control efforts to maximize profit
• Manage marketing strategy, working with the General Manager and Management team
• Ensures our stores are following all Airport, Provincial and Federal laws/regulations
• Coordinate with Supply Chain, Commercial, and Marketing teams to execute and oversee commercial strategies & plans
• Lead new store openings in partnership with the General Manager & VP, establishing operational success

What We’re Looking For:

• Experience: 5+ years of retail management experience or equivalent leadership role in a high-volume, multi-unit retail environment
• Retail Knowledge: Previous experience working with luxury brands and a strong understanding of the travel retail sector
• Leadership: Demonstrated ability to build effective teams and motivate employees
• Problem-Solving: Excellent analytical skills to identify challenges and implement solutions
• Financial Acumen: Ability to manage profit goals, location expenses, spend per pax & sales targets

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities. 

All offers are contingent upon successful completion and passing of background checks and/or employment verification results. 

 Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.