Brand Supervisor

Purpose:Serve as a key leader responsible for elevating the customer experience, cultivating an engaged and high-performing team, and driving brand growth through strategic sales initiatives, operational excellence, and alignment with company standards  

Key Responsibilities:

Customers

• Promote quality customer service among staff by acting as a positive role model.
• Address and resolve customer inquiries or concerns and/or seek appropriate assistance from other management or staff as required.
• Assist in providing proper counter coverage based on business needs

People

• Foster a positive and inclusive team culture, ensuring staff feel valued and supported.
• Conduct regular team meetings to provide updates, training, and motivation.
• Implement effective conflict resolution strategies, addressing workplace issues fairly and professionally.
• Conduct performance evaluations, recognizing strong performers and addressing areas for improvement.
• Recruitment, selection and training of Artists required.

Sales & Operations

• Analyze and review sales figures and develop strategies to improve performance.
• Responsible for multi-vendor reporting, direct multi-vendor relationship, vendor visits, merchandising, dress code expectations.
• Monitor and communicate product in-stock positions, ensuring that stock levels are at appropriate levels at all times.
• Assist in the maintenance of TS/RP’s for all locations.
• Maximize sales through strategic merchandising and promotional presentation in all locations.
• Implement marketing strategies, ensuring product supply and coordinate teams.
• Ensure merchandise is neat, clean and fully stocked in all locations.
• Ensure that all signage and shelf edge pricing is clear and accurate in all locations.
• Supervise inventory counting at the end of shift. Assist with all loss prevention initiatives, including staff bag checks.
• Assists in preparation for full inventory count, ensuring that the staff and areas to be counted are prepared and ready for the count.
• Oversee product RTV, price changes, merchandising standards, TSRP and promotional changeovers.
• Receive and distribute testers & GWP’s at the warehouse for sorting and store distribution.
• Observe and maintain store loss prevention and security procedures and report any security breaches or issues.
• Ensures all health & safety protocols are adhered to at all times.
• Performs all other responsibilities as directed by the business or leadership team of which the team member is capable of performing.

Experience Required

• Minimum of 2 of  management experience in the high- end luxury retail, cosmetics, fragrance, and makeup industry. 
• Minimum of 3 years retail experience, preferably in luxury retail setting. 
• Strong leadership and staff development experience.

Other Requirements: 

• Ability to coach and develop staff in areas of sales, service and merchandising.
• Ability to balance activities that drive both short and long-term business results in a fast-paced environment.
• Sense of urgency and ability to prioritize efforts to achieve objectives.
• Relationship oriented (internally and externally).
• Confident, articulate and energetic.
• Flexibility to work various shifts according to business needs.

What We Will Offer You:

• Competitive Salary of: $31.50 an hour
• Daily Pay- Get your money as you earn it
• 20% Hudson, HMSHost & Dufry Employee Discount
• Paid Time Off
• Personal and Parental Leave Programs
• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• Employee Recognition Programs
• Advancement and Growth Opportunities
• On-going Training & Development

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”)

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.