Haute Perfumery BA- Full time

• Generous paid time off (vacation, flex or sick)
• Holiday pay
• *Tuition reimbursement
• Employee discounts across all company brands
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

Purpose

Provide a complete shopping experience for our customers including enthusiastic, helpful assistance and expansive knowledge of the full range of luxury fragrance products. The primary responsibility is customer service and sales through exceptional communication skills and ability. In addition, this position will maximize sales potential, team building and maintenance of impeccable customer service and presentation standards.

Specific Requirements

Customers

• Provides exceptional world class customer service through consistently demonstrating Company selling techniques.
• Ability to professionally sample products as applicable.
• Inspiring customers to express their individual beauty by providing them with a complete shopping experience, including enthusiastic, helpful assistance and product knowledge of fragrance requirements.
• Conduct product demonstration on customers.
• Recognize the unique needs of customers by tailoring recommendations based on the needs of the international consumer
• Provide friendly and informed information about the brand as well as the full range of products available in the store.

People

• Communicates Customer and product feedback/issues to Manager.
• Handles customer objections appropriately and professionally at all times
• Inform Management of any Health & Safety Issues

Sales& Operations

• Practices exceptional counter practices.
• Maintains excellent store visual merchandising and cleanliness standards, ensuring merchandise are displayed as per brand standards.
• Replenish stock based on brand shelving guidelines and company policy.
• Place counter product displays and change product testers when needed.
• Expected to achieve daily/weekly/monthly sales targets.
• Assists in ensuring store inventory on-hand is correct and assists with inventory counts.
• Maintains store and brand image by adhering to dress guidelines.
• Upholds brand and company standards which include grooming, counter appearance and service delivery.
• Ensures work area is kept clean, attractive and organized.
• Practices safety consciousness at all times.
• Practices safety consciousness at all times.
• Actively participates in Level Up Training

Experience/Skills Required

Essential: 

• Previous professional experience in a luxury beauty & fragrance boutique environment
• Minimum of 3 years’ experience as a Beauty Advisor in the luxury beauty & fragrance industry (within the last 5 years)
• Passionate about the fragrance/beauty industry, certifications a plus.
• Proven track record in exceeding sales targets within a luxury beauty & fragrance retail environment
• Multiple language skills an asset. (Mandarin, French, Spanish)
• Excellent customer service skills and demonstrable experience in dealing with difficult customers.
• Excellent interpersonal and communication skills.
• Digital Proficiency
• Must be completely reliable.
• Must meet expectations of current position and no performance issues on file.

• Flexible availability. Scheduling required: Various positions with: Opening Shifts as early as 3am;  Mid shift as early as 9:30am; and Closing Shifts as late as 2am.

Physical Requirements:

•  Position requires prolonged periods of standing/walking around store
•  May involve reaching, crouching, kneeling, stooping and color vision

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).