Assistant Retail Multi-Unit Manager - Miami International Airport

The purpose of the Assistant Multi-Unit Manager at Miami International Airport is to provide operational support and oversight for retail operations, serving as a key management layer between Shift Managers and Multi-Unit Management. This role ensures consistent execution of operational standards, supports staff development, and maintains accountability for performance metrics while serving as a key communication link between front-line management and senior leadership. 

Salary: 58k - 68k +Bonus Opportunities!

Essential Functions: 

• Enforces retail SOPs through audits, accountability, corrective actions, and consistent operational standards across assigned areas.
• Coaches and supports Shift Managers and associates; ensures proper scheduling, coverage, and adherence to company engagement standards.
  
• Monitors operational and financial data, takes corrective actions, and reports performance trends to the Multi-Unit Manager.
• Oversees daily inventory, coordinates with vendors, maintains equipment, and ensures correct receiving and processing procedures.
• Reviews and approves shift timekeeping; tracks overtime to comply with labor laws and manage budget goals.
• Maintains knowledge of brand standards and lease agreements; ensures store presentation meets requirements and trains associates for compliance.
• Resolves complex customer and associate issues, delivers exceptional service, and implements strategies to boost satisfaction and revenue.
• Conducts job training, communicates company initiatives and changes, and acts as liaison with the Multi-Unit Manager.
• Ensures compliance with all federal, state, and local safety regulations; trains staff on safety protocols.
• Stays proficient in management systems (MIV, Crunch Time, Kronos); adopts new technologies and trains staff on their use.
• Implements marketing and promotions, develops creative strategies to increase revenue, and supports operational business objectives.