Retail Shift Manager

Job Title: Hudson Ops Shift Manager I 

Purpose: The purpose of the Hudson Ops Shift Manager I position is to assist location management in tactically executing retail store management operations. The Hudson Ops Shift Manager I ensures the store is clean, ready for business, staffed, and operates to high operational standards. The Hudson Ops  Shift Manager I uses prescribed policies and procedures to make management decisions. 

Essential Functions: 

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures 

• Assists the Ops Manager in managing by supervising day-to-day activities of associates within a defined individual or group of stores or points-of-sale 

• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the Ops Manager for associates within the unit 

• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered 

• Actively ensures all associates take all mandated rest breaks and meal periods 

• Ensures display areas are appropriately clean, stocked, and visually appealing 

• Ensures all equipment is in good working order 

• Operates cash register and voids transactions as needed while following all company cash handling policies and procedures, and maintains proper security of cash at all times 

• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the Ops Manager 

• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety 

• Places orders for individual units, receives goods, processes invoices 

• Ensures that the company has most current contact information for all associates working in the store 

Important information, reporting relationship  

• Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times 

• Knowledge of all applicable federal, state, and local safety, and health standards 

• The Hudson Ops Shift Manager I position as described falls under the Fair Labor Standards act as a Non-Exempt position 

• The Hudson Ops Shift Manager I position typically reports to the Ops Manager, Assistant General Manager, or General Manager within the assigned location 

Minimum Qualifications, Knowledge, Skills, and Work Environment:  

• Requires a minimum of 2 years retail store operations, cash handling, and customer service experience 

• Requires a minimum of 6 months supervisory or lead experience in a retail store environment 

• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers 

Disclaimer: 

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis. 

Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.