Senior Retail Operations Manager
- Oversee the daily performance of all retail locations, ensuring stores meet operational, service, and compliance standards.
- Act as the primary decision‑maker when the Senior Director is unavailable.
- Ensure opening, closing, and operational procedures are followed consistently.
- Partner with the Director to set financial goals and monitor KPIs for revenue, expenses, and profitability.
- Review store performance by category and brand, and help execute plans that improve sales results.
- Support brand promotions, marketing initiatives, and store merchandising.
- Assist with hiring, promotions, and performance decisions across the retail team.
- Develop and coach managers to strengthen their leadership and operational skills
- Promote an inclusive, engaging culture that supports career growth.
- Oversee labor management processes, including timekeeping reviews and overtime monitoring.
- Ensure visual standards, safety guidelines, and brand requirements are consistently met.
- Resolve customer and operational issues using sound judgment.
- Oversee receiving, stock levels, and inventory controls to maintain product availability.
- Partner with vendors to ensure timely deliveries and strong business relationships.
- Work with Supply Chain, Marketing, and Commercial teams to support assortments, promotions, and in‑store execution.
- Ensure ACDBE partners meet reporting requirements and maintain certification standards.
- Monitor customer behavior, competitive activity, and market trends to guide business decisions.
- Support efficient retail space planning and category management strategies.
Qualifications:
- A combined 6+ years of education and professional experience is required.
- Leadership experience: At least 2 years supervising a retail operations team.
- Technical experience: At least 6 years working in retail operations.
- Training in federal, state, and local safety and health standards and retail compliance requirements.
- Understanding of visual merchandising, inventory management systems, and brand standards.
- Knowledge of the retail or consumer goods industry, ideally with experience in travel retail or multi‑brand environments.
- Strong team leadership, delegation, and problem‑solving skills; able to manage multiple priorities in a fast‑paced setting.
- Knowledge of company policies, products, service standards, equipment, and operational procedures (or ability to learn quickly).
- Expertise in visual merchandising, inventory control, brand compliance, and delivering excellent customer service.
- Strong business acumen and ability to understand long‑term operational impacts.
- Ability to understand the needs of the business, stakeholders, and employees when making decisions.
- Demonstrated success in creating a positive work environment, coaching teams, and driving performance.
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
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