Hudson Ops Manager - Halifax Airport

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• *401(k) retirement plan 
• *Company paid life insurance
• *Tuition reimbursement
• Employee discounts across all company brands
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

JOB RESPONSIBILITIES

Customers

• Create “seamless customer service” by making every effort to find merchandise for customers even if an item is not in stock
• Promote quality of customer service among staff through training and by acting as a positive role model

People

• Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing team members
• Maintain team levels that allow for the best possible customer service
• Execute performance evaluations and goal assessments
• Prepare the work schedule to ensure that the store goals will be met through appropriate planning and organization of staff and manage absences and health management with HR
• Provide an “open door” policy where team members are free to express their concerns and feelings without fear of retribution or ill will
• Hold weekly team meetings and submit notes to General Manager and Regional Vice President

Sales & Operations

• Ensure that company policy & procedures are communicated in a timely manner & adhered to accordingly
• Work with other departments on developing plans, and implement them
• Ensure that the store is in compliance with all Airport, State and Federal employment laws
• Monitor a loss prevention program to protect the company’s inventory and assets

Finance

•  In conjunction with the General Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the store
• Ensure that goals will be met through appropriate planning and organization of team, inventory, and expenses and making team aware of sales goals
• Review the store’s progress on a monthly basis with the General Manager
• Responsible for verifying the accuracy of the sales report
• Performs accounts payable and accounts receivable duties as required
• Responsible for preparing weekly reports for corporate

Performs all other responsibilities as directed by the business or leadership team of which associate is capable of performing

EDUCATION AND EXPERIENCE:

Required

Essential: Strong leadership skills with demonstrated ability to build effective teams and motivate employees, Knowledge of effective merchandise presentation standards

Preferred:

SAP experience

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).