Stock Supervisor

Job Title: Retail Stock Shift Supervisor - Duty Free

Purpose 

The Retail Stock Shift Supervisor supervises stock operations during assigned shifts, ensuring accurate receiving, efficient replenishment, and adherence to safety, security, and operational standards. This role leads stock associates, coordinates workload and priorities, and partners with store teams to maintain on-shelf availability, merchandise presentation, and inventory accuracy that supports sales performance. 

Rate of Pay: Minimum from $25.51 p/h to $28.34 p/h

Key Responsibilities 

• Supervise stock associates during assigned shifts; assign tasks, set priorities, and ensure timely execution of receiving, stocking, and inventory procedures. 

• Ensure team adherence to opening/closing checklists, stockroom standards, and asset protection protocols; conduct shift inspections for organization, labeling, and secure storage. 

• Coordinate incoming freight—receiving, counting, and processing deliveries; document and report shortages, overages, and damages within required timeframes. 

• Supervises floor replenishment to maintain in-stock levels; partner with sales teams to identify outs and prioritize restocking by business need and planogram/merchandising standards. 

• Oversee processing of returns, damaged, and outdated goods for vendor credit; maintain accurate documentation and timely completion of procedures. 

• Utilize RMS/WMS/ERP (e.g., SAP, RMS) to track stock levels, process orders, and maintain records; assist with cycle counts, investigate variances, and support annual physical inventory. 

• Maintain clean, organized, and safe stock areas; ensure proper equipment use, storage practices, and PPE/OSHA compliance; escalate maintenance needs. 

• Provide on-the-job coaching; reinforce SOPs, safety practices, and performance expectations; give real-time feedback and support cross-training. 

• Share shift updates on KPIs (e.g., receiving throughput, pick/replenishment accuracy, outs), staffing needs, and process improvements with management. 

Qualifications 

Education & Experience 

• 3+ years combined experience in stock operations, inventory, or warehouse functions. 

• 2+ years of shift lead or supervisory experience in retail stockroom or warehouse environments. 

• High school diploma or equivalent required; Associate degree in Business or Supply Chain preferred (may count toward experience per company policy). 

Technical Skills 

• Working knowledge of inventory management systems (RMS/WMS/ERP); SAP experience preferred. 

• Proficiency with Microsoft Office (Excel for basic reporting—filters, sort, PivotTables preferred). 

• Familiarity with FIFO, ticketing/labeling standards, and loss prevention controls. 

• OSHA Power Industrial Truck (PIT)/MHE certification (or ability to obtain upon hire) preferred. 

• Safety training (PPE, ergonomics, ladder safety) preferred. 

• Must be 21 years old to work in the Duty Free area

Competencies 

• Shift Leadership & Coaching – Directs teams, assigns work, and builds accountability during dynamic operations. 

• Operational Execution – Delivers consistent receiving, stocking, and replenishment using SOPs and checklists. 

• Inventory Accuracy – Detects discrepancies, investigates root causes, and supports corrective actions. 

• Communication & Collaboration – Partners effectively with sales, merchandising, and management. 

• Time Management & Prioritization – Balances multiple tasks to meet deadlines and service levels. 

• Safety & Asset Protection – Champions safe work practices and protects company assets. 

• Physical Requirements:  

• Stand/walk for extended periods; frequent bending, reaching, and ladder use. 

• Lift/carry up to 50 lbs regularly; push/pull carts and pallets as needed. 

• Work Environment:  

• Fast-paced stockroom and back-of-house areas with variable temperature and noise. 

• Use of PPE as required (safety shoes, gloves, high-visibility apparel). 

Schedule & Reporting 

• Reports to: Stock Manager or Warehouse Manager (or designated store/operations manager). 

• Classification: Non-Exempt (FLSA). 

• Schedule: Flexible availability required, including early mornings, evenings, weekends, and holidays to support continuous stock operations and peak receiving periods.