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Welcome to DUFRY - global careers

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Brand Ambassador, Job no. 002277,

About Dufry

Dufry Logo Working as part of the Dufry team is challenging and rewarding. We operate in 5 geographical regions, across 64 countries, with more than 2200 stores. However we operate as one team - "the Dufry team".

To reinforce our team we are looking for:

Brand Ambassador

Job outline

  • Provide a complete shopping experience for our customers, involving product knowledge and excellent service.
  • Your primary responsibility is Customer Service: always follow the 5 rules of 1st Class Service
  • Work to make customers, not just sales, and learn to sell by satisfying customer needs
  • Greet customers promptly and courteously as they enter the store
  • Direct customers throughout the store or to the specific area the customer requests
  • Whenever possible find out the specific needs of each person that enters the store
  • Give accurate and current information and if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store
  • Maintain the feedback loop by turning in customer comment cards
  • Understand the Dufry Retail Philosophy and the spirit of the returns policy
  • Maintain a positive and cheerful attitude and cooperate with and support other team members
  • Check stock daily to ensure that all products are adequately stocked and available for customers
  • Ensure that all merchandise is displayed nicely and orderly and featured merchandise prominently displayed in each section



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