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Welcome to DUFRY - global careers

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Global Master Data HelpDesk EMEA Manager, Job no. 002478,

About Dufry

Dufry Logo Working as part of the Dufry team is challenging and rewarding. We operate in 5 geographical regions, across 64 countries, with more than 2200 stores. However we operate as one team - "the Dufry team".

To reinforce our team we are looking for:

Global Master Data HelpDesk EMEA Manager

Job outline

- Purpose: 

Data creation for Local Assortment for EMEA and resolution of MD incidents in EMEA Countries.

- Tasks and Responsabilities: 

Manage the EMEA MD HelpDesk team to accomplish the following: 

1. Ensure data creation of Local Assortment requested by the Countries is completed within established SLAs;
2. Ensure that all incidents raised by the Countries are resolved within the established SLAs;
3. Weekly calls with Country counterparts to review completion status and pending topics;
4. Weekly performance status report for Global Master Data Head;
5. Continues review of processes and incidents root cause and improvement proposals; and
6. Support Global Master Data Head with any other topics which arise.


- Required education:

Degree in Management, engineering or relevant field.

- Required product Knowledge:

Knowledge in SAP or Gamma appreciated
Minimum 1 year experience of team management
Fluent in English and Spanish
Excel, PPT, Word 

- Profile needed:

Solution orientated
Analytical skills
Team Management

Job location

Madrid - Spain



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