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Supply Chain Customer Service Team Leader , Job no. 002506,

About Dufry

Dufry Logo Working as part of the Dufry team is challenging and rewarding. We operate in 5 geographical regions, across 64 countries, with more than 2200 stores. However we operate as one team - "the Dufry team".

To reinforce our team we are looking for:

Supply Chain Customer Service Team Leader

Job outline

Ensure the inventory strategy is followed by every operation in the Region. Monitor the service level at the GDC and take actions when required to ensure stock on shelves availability. Coordinate the day-to-day logistic agenda between Global Supply Chain and all the operations in the Region.

  • Coordinate the Customer Service team supporting the operations of the region on any supply chain related matter

  • Monitor the stock level and quality in all the operations of the region

  • Manage the replenishment process in all the Operations

  • Ensures forecasts are correct

  • Ensure GPO parameters are correct, updated on a monthly basis and required adjustments are made where needed

  • Prepare Operations purchase orders based on the DRP of GPO

    Finalize the Operations purchase orders during the conference call with the operations

  • Ensure that the final Operations  purchase orders are entered per the agreed upon order entry calendar

  • Manage the novelties and promotion ordering and replenishment processes

  • Report and analyze the order fill rate (exception report) for all the operations in the Region

  • Monitor Sales Order Status until delivery to the Operations

  • Act as a Help Desk to solve claims, complaints and incidences

  • Identify improvement opportunities in the coordination between Global Supply Chain and the Operations 


  • Bachelor’s degree in Engineering, Business or other related field

  • 1-2 years relevant experience in Supply Chain and Logistics  

  • Excellent oral and written skills in English and Russian

  • Analytical, organizational and negotiation skills

  • Strong sense of teamwork, hands on attitude and strong organizational skills

  • Team leader

  • Excellent customer handling skills and used to work with high precision

  • Experience in International Retail Companies would be a strong asset

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