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Welcome to DUFRY - global careers

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Shop Manager, Job no. 002487,

About Dufry

Dufry Logo Working as part of the Dufry team is challenging and rewarding. We operate in 5 geographical regions, across 64 countries, with more than 2200 stores. However we operate as one team - "the Dufry team".

To reinforce our team we are looking for:

Shop Manager

Job outline


  • Responsible for managing the shops within an operation, consistent with the short and long term interests of the company, its employees and its customer and ensuring the highest level of customer service possible.
  • Analyze the KPI’s if any issue in the shop might be affecting the daily sales, and take corrective actions if needed.
  • Organize and lead the Weekly Meeting with Operation’s responsible, including all the relevant events of the week (sales, promotions, categories, brands, HR, etc.).
  • Cultivate excellent relationships with the Airport authorities, business partners, local authority and government officer, educational institutions and other business related partners.
  • Ensure the correct execution of Marketing strategies and Visual Merchandising guidelines. 
  • Stay abreast of industry trends and regularly assess market and competitors’ products/services
  • Actively promote Dufry Brand and Values and stay as a role model for the team


  • Bachelor’s degree/Master’s Degree in Management field or equivalent in work experience.
  • Duty free/ retail experience with at least 5 years at management level
  • Good knowledge of Travel Retail concepts and industr
  • Demonstrated ability to build effective teams and motivate employees.
  • Fluent in English and ability to speak Chinese will be a plus
  • Good knowledge of competitor’s products
  • Knowledge of effective merchandise presentation standards

Job location

Siem Reap



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