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Cluster Commercial Manager, Job no. 002490,

About Dufry

Dufry Logo Working as part of the Dufry team is challenging and rewarding. We operate in 5 geographical regions, across 64 countries, with more than 2200 stores. However we operate as one team - "the Dufry team".

To reinforce our team we are looking for:

Cluster Commercial Manager

Job outline

Purpose :

Accountable for the implementation and quality of standards within Marketing. Logistics and Category Management to maintain supply and optimize potential sales through making sure the stores have the right stock on time to sell.


    • Operations


  • Monitor. analyze and report Country Logistics. Marketing and Category Management functions and KPJ's in accordance with Group guidelines


  • Periodically review commercial performance (sales. inventory level. margins ... )


  • Support the Country Commercial Category Manager in the negotiation with local suppliers. when necessary


  • Manage the implementation and sustainability of the logistics strategy as defined by Dufry headquarters


  • Review and action the Annual Marketing Plan


  • Follow-up the organization and implementation of promotions in the Country .§ Coordinate preparation works concerning merchandising. forecasting and sourcing for new shop openings


  • Supervise Supply & Demand processes to ensure effective forecasting and ordering for an optimal supply.


  • Ensure correct and complete implementation of country's commercial plan.


    • People:


  • Keep a close link with Commercial Department. through frequently visiting the shops and ensuring a strong coordination with the Operations General Manager.


  • Manage internal and external communication at Country level


  • Coach people through leading by example on all people issues. ensuring consistency and compliance with local legal requirements and ensure the understanding and adherence to standard policies and procedures


    • Finance:


  • Work closely with Logistics. Category Management and Marketing to develop annual capital expenditure and to meet budget requirements.


  • Control the quality of the SKU assortment and the management of discontinued items


  • Monitor the margin according to the pricing policy


    • Customer:


  • Follow-up the application at Division level of the Global Communications plan and Customer Service Policy




Required: Bachelor's degree in Business, Retail or related field, very strong travel retail operational or commercial expertise, 10 years of experience in multi-unit retail or specialty store management in a management position.

Experience in managing  a cross -cultural team remotely.



• Fluent English and additional languages as applicable for

Job location

United Arab Emirates



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